THE FRONT OFFICE DEPARTMENT
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Front Office Department. Enjoy your reading ^^
Based on Wkipedia, front
office at hotels, refers to the front desk or reception area or the core
operations department of the hotel. This would include the reception and front
desk, as well as reservations, sales and marketing, housekeeping and concierge.
This is the place where customers go when they arrive at the hotel. -
https://en.wikipedia.org/wiki/Front_office
It
is the major department in a hotel which is situated at the front part of the
hotel and it's duty is to sale the rooms of the hotels after registration and
hand over key to the guest. In other word, it is "Show Case Window" of
the hotel which reflects the image of a hotel. It is the back bone as well as
the "Nerve Center" of a hotel from where all the information and
messages are communicated to the different department or personnel. The front
office department of a hotel holds first important in view of the nature of a
business in a hotel. Revenue collected from the selling of rooms contributes
more than 50% of the hotel total sale. Thus, the functions of the front office
department is to allocate rooms to the guest and acts as a continuous source of
information to the guest staying at the hotel. Other major functions of this
department includes settlement of guest account, providing guest service,
preparation of guest history card, luggage handling, airport pick-up etc.
MATERIAL OF FRONT OFFICE DEPARTMENT
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EXERCISE
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